Stay in Control

I would like to share with you all some advice. When you are speaking to people on the phone who have an endless list of grievances, do not wait for them to finish a thought before interjecting one of your own. This time will never come. The grammatical abilities and logical thought processes are not sufficient, oft times, to allow for a clear end of sentence, thought, paragraph, or even phone call. In fact, for a person so passionate about what they are saying I feel like they would need some kind of closure at the end of a phone call, like they had completed something, or like something had been resolved. I guess that's why they call back? . . . Do not let them have control of the conversation if you want to be out of there in under 4 minutes. Keep talking the whole time so they remember you're there and they're not just talking to an endless tape recorder. I think of what Fred and George say about Mrs. Weasley, you have to cut her off early or she'll just keep going and will get more and more angry. Same idea. Stay in control. The closing statement is crucial as well because you actually can't take a breath until you hang up the phone. Once you take a breath they have another unshared thought that is bursting to get out to the world. Love. Bless.